pausbet FAQ

KYC (Know Your Customer) verification on pausbet requires two documents: a government-issued ID and proof of address. Acceptable IDs include Indonesian KTP, passport, or driving licence. Your ID must be valid (not expired) and show your full name, date of birth, and photo clearly. Proof of address must be an official document issued within the last 3 months—utility bill (gas, electricity, water), bank statement, or government letter. We verify these documents within 24 hours of upload. If your documents are unclear or information doesn't match your account registration, we may request re-submission.

On the pausbet login page, click "Forgot password?" We'll send a password-reset link to your registered email address. Check your inbox and spam folder. Click the link (valid for 24 hours) to open the reset form. Enter a new password—at least 8 characters, including upper and lower case letters, numbers, and symbols. Confirm the new password and save. You can then sign in with your username or email and the new password. If you don't receive the reset email within subject to verification, contact support with your username; we can verify your identity using your KYC documents and update your account.

To deposit via local payment, online payment, or e-wallet on pausbet: log in to your account, go to the Deposit section, and select your e-wallet provider. Enter the deposit amount (minimum amount shown on-screen). You'll be taken to your e-wallet app or redirected to complete payment. Confirm the transaction in mobile banking, local payment, or online payment using your PIN or biometric. Once confirmed, the funds appear in your pausbet account within seconds. Your transaction is recorded immediately. If the deposit doesn't arrive after subject to verification, contact support with your transaction ID from your e-wallet statement. We'll investigate and may manually credit your account if the payment was confirmed on the e-wallet side.

If a deposit attempt fails, check your payment method (e-wallet or bank) to see if funds were deducted. If deducted but not credited to pausbet: check your e-wallet statement for the transaction status; if marked as "completed" or "successful," contact pausbet support immediately with your transaction ID and screenshot. We'll manually verify and credit your account. If marked as "failed" or "cancelled," the funds should return to your payment method within 1-3 business days (check with your bank or e-wallet provider). If a withdrawal is declined (due to KYC mismatch, account suspension, or jurisdiction restrictions), you'll receive an error message. Contact support for details; we'll explain the block and guide you on next steps, which may include submitting additional documentation or account verification.

Demo mode is available for many slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and some live-dealer tables. In demo mode, you play with virtual credits—no real money is wagered or won. Winnings in demo are not credited to your account. Demo is useful for learning game rules and features before you deposit. To access demo on pausbet: browse the game library, select a game, and look for a "Play Demo" button. You can play demo games without opening an account or logging in. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) typically require an account and real-money bet, though some studios offer limited demo streams.

Our weekly cashback offer is a promotional feature available to eligible accounts. The mechanics: you place bets during the promotional week (usually Monday to Sunday UTC), and at week's end we calculate a percentage of your net losses and credit it back to your account as cashback. Cashback is calculated on games (slots, live casino) that are eligible for the promotion; some games may be excluded. The cashback percentage and maximum weekly cashback cap are shown in the promotion terms on pausbet. Cashback is credited as bonus balance or real balance depending on the promotion—check the terms. Cashback is subject to wagering requirements before you can withdraw it. If you have questions about a specific weekly offer, check the Promotions section of your account or contact support.

pausbet provides several account-control tools to protect your security and account integrity. Two-factor authentication (2FA) can be enabled in account settings—you'll receive a one-time code via SMS or email each time you sign in from a new device. Password reset is available anytime (see the password recovery FAQ item). Account activity logs show recent logins, deposits, and withdrawals with timestamps and device info. You can view and manage your registered payment methods, add or remove e-wallets and bank accounts, and set a preferred withdrawal method. Session management allows you to log out of all active sessions if you suspect unauthorized access. Account closure is available if you wish to stop using pausbet—contact support with your username and we'll initiate the process (subject to any outstanding balances or pending disputes).